Service Level Agreement

Last Updated: 11/14/2024

We anticipate that our services will be available at least 99.97% of any month. In the case that services become unavailable for more than 0.01% of any month, a client may request to be compensated.

  • SLA only applies to the following

  1. Network Outages

  2. Hardware failure

  • SLA does not apply under these circumstances

  1. Maintenance that is planned

  2. Software failures

  3. Issues caused by the customer

  4. DDoS/DoS attacks

  5. Customers personal network problems

  6. Going over the allocated resources

  7. Suspenion

  8. Acts of god

  • Compensation is as follows

  1. 2 hour = Service Extended by 1 Day

  2. 3 hours = Service Extended by 2 Days

  3. 4 hours = Service Extended by 3 Days

  4. 5 hours = Service Extended by 4 Days

  5. 6 hours = Service Extended by 5 Days

  6. 7 hours = Service Extended by 6 Days

  7. 8+ hours = Service Extended by 2 weeks

A minium of 1 hour of downtime is required in order for SLA to be issued.

Our SLA is only valid and available for direct clients of our company. We are not liable for any downtime caused by a reseller of our services.

This policy can be updated at any moment, it is important that you check this every so often. We will notify of changes.

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