Terms of Service
Last Updated: 12/26/2024
OrionNodes LLC is a registered company in Maryland for more information contact ethan@orionnodes.com
1. Introduction
The Terms of Service ("The agreement") are an agreement between OrionNodes("OrionNodes", "us", "we" or "our") and you ("Customer", "user", "you", "your"). This Agreement sets forth the general terms and conditions of your use of the products and/or services made available by OrionNodesand of the OrionNodes.com website. By using our products and/or services, you agree to be bound by the Agreement, all applicable laws and regulations. If you do not agree to abide by the terms of the Agreement, you are not authorized to use or access our products and/or services.
We reserve the right to partially or totally modify any policy, section or portion of the Agreement at any time and at our sole discretion and without advance notice to you. Any changes will be effective when they are posted to the site. Your continued use of our products and/or services following any change in the Agreement will signify that you accept such changes. If you do not agree to any changes in the Agreement, please discontinue use of our products and/or services.
By accepting the Agreement, you are also agreeing to our Privacy Policy.
2. Account
We reserve the right to terminate your account at any time, with or without advance notice. Your account and its products and/or services will be terminated if you are found in violation of the Agreement.
You must be thirteen years of age or older in order to be eligible for the use or access to our products and/or services. Any registration, use of or access to our products and services, by anyone under thirteen (13) is unauthorized unless with the permission of a parent or care.
It is your responsibility to provide accurate, current, and complete information to us. If we need to contact you, we will use the primary email address associated to your account. It is your responsibility to ensure that the contact information for your account is correct and complete at all times. Providing false information of any kind may result in the termination of your account and its Services.
On certain cases you may be required to provide government issued identification and possibly a scan of the the bank statement of the credit card used for verification purposes.
You may request your account and its associated data to be deleted. However, we require the account to be inactive for at least 90 days in order to approve such request.
3. Payments, Orders, and Services
We reserve the right to shut down, suspend, terminate or deny access to any product and/or service with or without reason, with or without advance notice.
We are not responsible for any data loss related to the termination of products and/or services.
All services and/or products ordered from us will not be activated until payment has been received and verified to not be fraudulent.
When ordering a product and/or service from us, you are only receiving a license and/or renting the product and/or service. All services and/or products remain the property of us.
We reserve the right to deny and/or cancel any order with or without reason.
Invoices for products and/or services will be generated seven (7) days before the product and/or service due date. The client is expected to pay the invoice in full before the expected due date. Products and/or Services will be suspended two (2) days after the due date if the invoice remains unpaid, and terminated no later than seven (7) days after the invoice due date if the invoice remains unpaid. We reserve the right to terminate services and/or products and remove data associated with any service and/or product which has an overdue invoice at any time.
We reserve the right to deny and/or cancel any order with or without reason.
4. Refunds and Chargebacks
We offer a 24-hour money back guarantee for new customers on our Minecraft Hosting Services. In order to request a refund through this policy, the customer must open a ticket within our client area requesting this prior to the 24 hours of the product and/or service initial activation date.
No refunds will be provided if your account and its products and/or services are terminated due to a chargeback, dispute or claim.
No refunds will be provided for the remainder of the billing cycle if you decide to issue a cancellation request for a product and/or service.
No refunds will be provided if your account and its products and/or services are terminated due to a violation of the Agreement.
We reserve the right to deduct any payment processor fees from the amount refunded.
Any chargeback, dispute, or claim filed against us will result in an immediate and permanent termination of all products and/or services associated to the customer's account and the account itself despite of the outcome of the chargeback, dispute or claim.
5. Cancellations
In order to cancel any service and/or product you must issue a cancellation request within our billing area.
You must manually cancel any active PayPal subscriptions that were created when ordering your service and/or product.
We do not have access to deduct funds from your PayPal account, and will not be held responsible for automated payments made via PayPal subscriptions.
6. Data Loss
OrionNodes may incorporate multiples ways of monitoring our disks and backups, However, you are ultimately responsible for your data stored on our products and/or services. We shall not be held responsible for any data loss, regardless of the cause.
7. Modifications to the products and/or services
We reserve the right to update the pricing and/or specifications of any product and/or service at any given time, with or without advance notice.
We reserve the right to discontinue any product and/or service at any given time, with or without advance notice.
8. Legal and Liability
Under no circumstances we claim responsibility and/or liability for what you choose to host on your products and/or services.
Under no circumstances shall we be held liable for any damages, including but not limited to downtime or data loss, incurred by the client through the use of our products and/or services. Our maximum combined liability to a client for any service shall be 100% of the product and/or service fee for that specific month.
9. DDOS (Distributed Denial of Service)
we are not liable for any downtime caused by a DDoS (Distributed Denial of Service) or DoS (Denial of Service) attack. If a DDoS or DoS attack is targeted at a specific customer's product and/or service for an extended period of time and affects other customer's products and/or services we may suspend it until further notice or resolution.
10. Support
Support must be done through our client area via a ticket.
We are not obligated to provide support through any other means.
11. MySQL
The databases for our Minecraft Services are not backed up. The customer is responsible for the data stored on these databases.
12. Site
We reserve the right to modify any of the information on the site at any time, with or without advance notice.
We are not responsible if any information made available on this site is not accurate, complete or current.
This policy can be updated at any moment, it is important that you check this every so often. We will notify of changes.
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